Refund policy

Refund & Return Policy

We offer a 14-day return policy in accordance with EU consumer protection laws.

To be eligible for a return:
• The item must be unused and in its original condition  
• The item must be returned in its original packaging  
• Proof of purchase is required  

For hygiene and safety reasons, used skincare products or opened items cannot be returned.

Return shipping costs are the responsibility of the customer.

We do not provide prepaid return labels.

To initiate a return, please contact us at [your email] within 14 days of receiving your order.

Refunds  
Once your return is received and inspected, we will notify you regarding the approval of your refund.

Approved refunds will be processed to your original payment method within 5–10 business days.

Non-refundable items:
• Used or opened products  
• Items not in original condition  
• Items returned without prior contact  

We reserve the right to refuse returns that do not meet these condition.